Blog

Here to Help: Spotlight on Submit Actions

Blog

Here to Help: Spotlight on Submit Actions

Blog

Here to Help: Spotlight on Submit Actions

Blog

Here to Help: Spotlight on Submit Actions

Blog

Here to Help: Spotlight on Submit Actions

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Blog

Here to Help: Spotlight on Submit Actions

Jessica Haas
/
October 26, 2016
Blog

Here to Help: Spotlight on Submit Actions

MIN
/
October 26, 2016
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"Here to Help" is a support column written especially for Formstack's awesome, loyal customers. This post is part of a three-post series highlighting popular, but complex, Formstack features.

If you’re like most people, you spend a lot of time prepping and tweaking your online forms to ensure high submission rates. But do you consider what happens after someone submits your form?With Formstack’s confirmation and redirect submit actions, you can take control of a responder’s experience upon submission. Submit actions are activities (such as displaying a form thank you page) that take place after someone hits “Submit” on your form.Submit actions can be a highly beneficial part of the form experience, but they are easy to neglect. To help you get up to speed on form submit actions, I’m here to break them down piece by piece.Read on to discover all you need to know to enhance your online forms with custom submit actions.

Benefits

First things first: You’re probably wondering why you should use submit actions in the first place. What’s in it for you (or—more importantly—your customers)?In short, a lot.Here are two great reasons to use submit actions:

  1. To streamline your online forms – Automating form submission actions can eliminate a lot of manual work and help you create seamless processes.
  2. To create a customized form experience – Displaying custom messages or sending your customers to specific landing pages is a great way to create personalized, customer-focused experiences.

Examples

When it comes to Formstack’s form submit actions, you have a few options:

1. Display a Custom Confirmation Message for Users: By default, a basic form thank you page will be displayed after someone submits your form:

Formstack Default Form Thank You page

If you want to take this a step further, you can choose to display a custom message instead:

Formstack Custom Form Thank You Page

Using Formstack’s simple HTML editor, you can type up your own message and even include your own images or gifs. You can also choose to insert field IDs from the form for further customization—so that a user’s name, for example, will populate into the custom message (as shown above).

Formstack Custom Form Submit Message Settings

2. Redirect Users to an External URL Another option is to send your responders to another website or web page through a form submit redirect. For example, you could send people to your website homepage after they submit your form.

Formstack Redirect to URL

3. Send Submitted Data to a Third-Party App or External URLThe third type of form submit action involves routing the submitted data to another app or URL. This gives you the option to take the data submitted through your online forms and automatically pass it into another system, such as a payment processor or an email platform.

Formstack Redirect Submitted Data

Notes

Before you start adding submit actions to your online forms, make sure you understand the following:

  • When you add a third-party integration to your form, a redirect submit action for that integration is added automatically. This means you won't need to manually add submit actions for sending data to third-party apps.
  • It is possible to have more than one submit action on a form, but there are limits. For example, you can redirect the submitted data from a single form to multiple third-party apps (which requires multiple submit actions). But you can’t redirect someone to an external URL and display a custom form thank you page. In other words, only one URL redirect or message action will execute per form.
  • If you want to include different submit actions based on user responses on the form, you can do so using routing logic. If your form contains an option field (such as a Radio Button or Checkbox field), you will see a “Use Routing Logic” button at the bottom of the Submit Action Settings Box. Click that button to set up Conditional Logic rules for your submit actions. For example, you could include a field on an order form that asks users to indicate how they would like to pay. If they select “Check,” you can display a custom message with instructions for paying via check. If they select “Online,” you can redirect them to PayPal or another payment processor.
Formstack Use Routing Logic Button

Setup

Are you ready to start adding submit actions to your form? Great! You can do so with just a handful of quick steps:

  1. Once you are in the appropriate form, navigate to Settings > Emails & Redirects > After the Form is Submitted.
  2. If you haven’t added any custom Submit Actions (or integrations) to your form, you will see this:
Formstack Form Submit Action
  1. To add a Submit Action, select Click here to change.
  2. When the Submit Action Settings pop up, select the appropriate option under Action.
Formstack Submit Action Settings
  1. Complete the necessary steps in the Submit Action Settings box and click Save. (For example, if you are setting up a custom message, type your message and add any desired images or formatting. If you are redirecting to an external URL, type or paste the appropriate URL into the box next to Redirect to URL.).
  2. Once your action has been added, you should see it under After the Form is Submitted in the Emails & Redirects area of the Formstack app.
Formstack Form Submit Actions List
  1. To add more actions to the list, you can select the green plus sign to the right of the existing action. To remove the action, you can select the red minus sign.

That’s it! For a more visual display of these steps, check out the gif below, which shows how to set up a custom thank you message submit action.

Formstack Custom Thank You Message Setup

For more information on adding submit actions to your online forms, check out our Submit Actions Support doc.

Want a closer look at a form submit redirect example? Click here to learn about using a submit action to pre-populate form fields.

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Here to Help: Spotlight on Submit Actions

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Here to Help: Spotlight on Submit Actions

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"Here to Help" is a support column written especially for Formstack's awesome, loyal customers. This post is part of a three-post series highlighting popular, but complex, Formstack features.

If you’re like most people, you spend a lot of time prepping and tweaking your online forms to ensure high submission rates. But do you consider what happens after someone submits your form?With Formstack’s confirmation and redirect submit actions, you can take control of a responder’s experience upon submission. Submit actions are activities (such as displaying a form thank you page) that take place after someone hits “Submit” on your form.Submit actions can be a highly beneficial part of the form experience, but they are easy to neglect. To help you get up to speed on form submit actions, I’m here to break them down piece by piece.Read on to discover all you need to know to enhance your online forms with custom submit actions.

Benefits

First things first: You’re probably wondering why you should use submit actions in the first place. What’s in it for you (or—more importantly—your customers)?In short, a lot.Here are two great reasons to use submit actions:

  1. To streamline your online forms – Automating form submission actions can eliminate a lot of manual work and help you create seamless processes.
  2. To create a customized form experience – Displaying custom messages or sending your customers to specific landing pages is a great way to create personalized, customer-focused experiences.

Examples

When it comes to Formstack’s form submit actions, you have a few options:

1. Display a Custom Confirmation Message for Users: By default, a basic form thank you page will be displayed after someone submits your form:

Formstack Default Form Thank You page

If you want to take this a step further, you can choose to display a custom message instead:

Formstack Custom Form Thank You Page

Using Formstack’s simple HTML editor, you can type up your own message and even include your own images or gifs. You can also choose to insert field IDs from the form for further customization—so that a user’s name, for example, will populate into the custom message (as shown above).

Formstack Custom Form Submit Message Settings

2. Redirect Users to an External URL Another option is to send your responders to another website or web page through a form submit redirect. For example, you could send people to your website homepage after they submit your form.

Formstack Redirect to URL

3. Send Submitted Data to a Third-Party App or External URLThe third type of form submit action involves routing the submitted data to another app or URL. This gives you the option to take the data submitted through your online forms and automatically pass it into another system, such as a payment processor or an email platform.

Formstack Redirect Submitted Data

Notes

Before you start adding submit actions to your online forms, make sure you understand the following:

  • When you add a third-party integration to your form, a redirect submit action for that integration is added automatically. This means you won't need to manually add submit actions for sending data to third-party apps.
  • It is possible to have more than one submit action on a form, but there are limits. For example, you can redirect the submitted data from a single form to multiple third-party apps (which requires multiple submit actions). But you can’t redirect someone to an external URL and display a custom form thank you page. In other words, only one URL redirect or message action will execute per form.
  • If you want to include different submit actions based on user responses on the form, you can do so using routing logic. If your form contains an option field (such as a Radio Button or Checkbox field), you will see a “Use Routing Logic” button at the bottom of the Submit Action Settings Box. Click that button to set up Conditional Logic rules for your submit actions. For example, you could include a field on an order form that asks users to indicate how they would like to pay. If they select “Check,” you can display a custom message with instructions for paying via check. If they select “Online,” you can redirect them to PayPal or another payment processor.
Formstack Use Routing Logic Button

Setup

Are you ready to start adding submit actions to your form? Great! You can do so with just a handful of quick steps:

  1. Once you are in the appropriate form, navigate to Settings > Emails & Redirects > After the Form is Submitted.
  2. If you haven’t added any custom Submit Actions (or integrations) to your form, you will see this:
Formstack Form Submit Action
  1. To add a Submit Action, select Click here to change.
  2. When the Submit Action Settings pop up, select the appropriate option under Action.
Formstack Submit Action Settings
  1. Complete the necessary steps in the Submit Action Settings box and click Save. (For example, if you are setting up a custom message, type your message and add any desired images or formatting. If you are redirecting to an external URL, type or paste the appropriate URL into the box next to Redirect to URL.).
  2. Once your action has been added, you should see it under After the Form is Submitted in the Emails & Redirects area of the Formstack app.
Formstack Form Submit Actions List
  1. To add more actions to the list, you can select the green plus sign to the right of the existing action. To remove the action, you can select the red minus sign.

That’s it! For a more visual display of these steps, check out the gif below, which shows how to set up a custom thank you message submit action.

Formstack Custom Thank You Message Setup

For more information on adding submit actions to your online forms, check out our Submit Actions Support doc.

Want a closer look at a form submit redirect example? Click here to learn about using a submit action to pre-populate form fields.

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No items found.
Infographic

Here to Help: Spotlight on Submit Actions

Learn about Formstack's form submit actions and how they can enhance users' experiences with your online forms. Find benefits, examples, and more!
Download InfographicDownload Infographic

"Here to Help" is a support column written especially for Formstack's awesome, loyal customers. This post is part of a three-post series highlighting popular, but complex, Formstack features.

If you’re like most people, you spend a lot of time prepping and tweaking your online forms to ensure high submission rates. But do you consider what happens after someone submits your form?With Formstack’s confirmation and redirect submit actions, you can take control of a responder’s experience upon submission. Submit actions are activities (such as displaying a form thank you page) that take place after someone hits “Submit” on your form.Submit actions can be a highly beneficial part of the form experience, but they are easy to neglect. To help you get up to speed on form submit actions, I’m here to break them down piece by piece.Read on to discover all you need to know to enhance your online forms with custom submit actions.

Benefits

First things first: You’re probably wondering why you should use submit actions in the first place. What’s in it for you (or—more importantly—your customers)?In short, a lot.Here are two great reasons to use submit actions:

  1. To streamline your online forms – Automating form submission actions can eliminate a lot of manual work and help you create seamless processes.
  2. To create a customized form experience – Displaying custom messages or sending your customers to specific landing pages is a great way to create personalized, customer-focused experiences.

Examples

When it comes to Formstack’s form submit actions, you have a few options:

1. Display a Custom Confirmation Message for Users: By default, a basic form thank you page will be displayed after someone submits your form:

Formstack Default Form Thank You page

If you want to take this a step further, you can choose to display a custom message instead:

Formstack Custom Form Thank You Page

Using Formstack’s simple HTML editor, you can type up your own message and even include your own images or gifs. You can also choose to insert field IDs from the form for further customization—so that a user’s name, for example, will populate into the custom message (as shown above).

Formstack Custom Form Submit Message Settings

2. Redirect Users to an External URL Another option is to send your responders to another website or web page through a form submit redirect. For example, you could send people to your website homepage after they submit your form.

Formstack Redirect to URL

3. Send Submitted Data to a Third-Party App or External URLThe third type of form submit action involves routing the submitted data to another app or URL. This gives you the option to take the data submitted through your online forms and automatically pass it into another system, such as a payment processor or an email platform.

Formstack Redirect Submitted Data

Notes

Before you start adding submit actions to your online forms, make sure you understand the following:

  • When you add a third-party integration to your form, a redirect submit action for that integration is added automatically. This means you won't need to manually add submit actions for sending data to third-party apps.
  • It is possible to have more than one submit action on a form, but there are limits. For example, you can redirect the submitted data from a single form to multiple third-party apps (which requires multiple submit actions). But you can’t redirect someone to an external URL and display a custom form thank you page. In other words, only one URL redirect or message action will execute per form.
  • If you want to include different submit actions based on user responses on the form, you can do so using routing logic. If your form contains an option field (such as a Radio Button or Checkbox field), you will see a “Use Routing Logic” button at the bottom of the Submit Action Settings Box. Click that button to set up Conditional Logic rules for your submit actions. For example, you could include a field on an order form that asks users to indicate how they would like to pay. If they select “Check,” you can display a custom message with instructions for paying via check. If they select “Online,” you can redirect them to PayPal or another payment processor.
Formstack Use Routing Logic Button

Setup

Are you ready to start adding submit actions to your form? Great! You can do so with just a handful of quick steps:

  1. Once you are in the appropriate form, navigate to Settings > Emails & Redirects > After the Form is Submitted.
  2. If you haven’t added any custom Submit Actions (or integrations) to your form, you will see this:
Formstack Form Submit Action
  1. To add a Submit Action, select Click here to change.
  2. When the Submit Action Settings pop up, select the appropriate option under Action.
Formstack Submit Action Settings
  1. Complete the necessary steps in the Submit Action Settings box and click Save. (For example, if you are setting up a custom message, type your message and add any desired images or formatting. If you are redirecting to an external URL, type or paste the appropriate URL into the box next to Redirect to URL.).
  2. Once your action has been added, you should see it under After the Form is Submitted in the Emails & Redirects area of the Formstack app.
Formstack Form Submit Actions List
  1. To add more actions to the list, you can select the green plus sign to the right of the existing action. To remove the action, you can select the red minus sign.

That’s it! For a more visual display of these steps, check out the gif below, which shows how to set up a custom thank you message submit action.

Formstack Custom Thank You Message Setup

For more information on adding submit actions to your online forms, check out our Submit Actions Support doc.

Want a closer look at a form submit redirect example? Click here to learn about using a submit action to pre-populate form fields.

"Here to Help" is a support column written especially for Formstack's awesome, loyal customers. This post is part of a three-post series highlighting popular, but complex, Formstack features.

If you’re like most people, you spend a lot of time prepping and tweaking your online forms to ensure high submission rates. But do you consider what happens after someone submits your form?With Formstack’s confirmation and redirect submit actions, you can take control of a responder’s experience upon submission. Submit actions are activities (such as displaying a form thank you page) that take place after someone hits “Submit” on your form.Submit actions can be a highly beneficial part of the form experience, but they are easy to neglect. To help you get up to speed on form submit actions, I’m here to break them down piece by piece.Read on to discover all you need to know to enhance your online forms with custom submit actions.

Benefits

First things first: You’re probably wondering why you should use submit actions in the first place. What’s in it for you (or—more importantly—your customers)?In short, a lot.Here are two great reasons to use submit actions:

  1. To streamline your online forms – Automating form submission actions can eliminate a lot of manual work and help you create seamless processes.
  2. To create a customized form experience – Displaying custom messages or sending your customers to specific landing pages is a great way to create personalized, customer-focused experiences.

Examples

When it comes to Formstack’s form submit actions, you have a few options:

1. Display a Custom Confirmation Message for Users: By default, a basic form thank you page will be displayed after someone submits your form:

Formstack Default Form Thank You page

If you want to take this a step further, you can choose to display a custom message instead:

Formstack Custom Form Thank You Page

Using Formstack’s simple HTML editor, you can type up your own message and even include your own images or gifs. You can also choose to insert field IDs from the form for further customization—so that a user’s name, for example, will populate into the custom message (as shown above).

Formstack Custom Form Submit Message Settings

2. Redirect Users to an External URL Another option is to send your responders to another website or web page through a form submit redirect. For example, you could send people to your website homepage after they submit your form.

Formstack Redirect to URL

3. Send Submitted Data to a Third-Party App or External URLThe third type of form submit action involves routing the submitted data to another app or URL. This gives you the option to take the data submitted through your online forms and automatically pass it into another system, such as a payment processor or an email platform.

Formstack Redirect Submitted Data

Notes

Before you start adding submit actions to your online forms, make sure you understand the following:

  • When you add a third-party integration to your form, a redirect submit action for that integration is added automatically. This means you won't need to manually add submit actions for sending data to third-party apps.
  • It is possible to have more than one submit action on a form, but there are limits. For example, you can redirect the submitted data from a single form to multiple third-party apps (which requires multiple submit actions). But you can’t redirect someone to an external URL and display a custom form thank you page. In other words, only one URL redirect or message action will execute per form.
  • If you want to include different submit actions based on user responses on the form, you can do so using routing logic. If your form contains an option field (such as a Radio Button or Checkbox field), you will see a “Use Routing Logic” button at the bottom of the Submit Action Settings Box. Click that button to set up Conditional Logic rules for your submit actions. For example, you could include a field on an order form that asks users to indicate how they would like to pay. If they select “Check,” you can display a custom message with instructions for paying via check. If they select “Online,” you can redirect them to PayPal or another payment processor.
Formstack Use Routing Logic Button

Setup

Are you ready to start adding submit actions to your form? Great! You can do so with just a handful of quick steps:

  1. Once you are in the appropriate form, navigate to Settings > Emails & Redirects > After the Form is Submitted.
  2. If you haven’t added any custom Submit Actions (or integrations) to your form, you will see this:
Formstack Form Submit Action
  1. To add a Submit Action, select Click here to change.
  2. When the Submit Action Settings pop up, select the appropriate option under Action.
Formstack Submit Action Settings
  1. Complete the necessary steps in the Submit Action Settings box and click Save. (For example, if you are setting up a custom message, type your message and add any desired images or formatting. If you are redirecting to an external URL, type or paste the appropriate URL into the box next to Redirect to URL.).
  2. Once your action has been added, you should see it under After the Form is Submitted in the Emails & Redirects area of the Formstack app.
Formstack Form Submit Actions List
  1. To add more actions to the list, you can select the green plus sign to the right of the existing action. To remove the action, you can select the red minus sign.

That’s it! For a more visual display of these steps, check out the gif below, which shows how to set up a custom thank you message submit action.

Formstack Custom Thank You Message Setup

For more information on adding submit actions to your online forms, check out our Submit Actions Support doc.

Want a closer look at a form submit redirect example? Click here to learn about using a submit action to pre-populate form fields.

Collecting payments with online forms is easy, but first, you have to choose the right payment gateway. Browse the providers in our gateway credit card processing comparison chart to find the best option for your business. Then sign up for Formstack Forms, customize your payment forms, and start collecting profits in minutes.

Online Payment Gateway Comparison Chart

NOTE: These amounts reflect the monthly subscription for the payment provider. Formstack does not charge a fee to integrate with any of our payment partners.

FEATURES
Authorize.Net
Bambora
Chargify
First Data
PayPal
PayPal Pro
PayPal Payflow
Stripe
WePay
ProPay
Monthly Fees
$25
$25
$149+
Contact First Data
$0
$25
$0-$25
$0
$0
$4
Transaction Fees
$2.9% + 30¢
$2.9% + 30¢
N/A
Contact First Data
$2.9% + 30¢
$2.9% + 30¢
10¢
$2.9% + 30¢
$2.9% + 30¢
$2.6% + 30¢
Countries
5
8
Based on payment gateway
50+
203
3
4
25
USA
USA
Currencies
11
2
23
140
25
23
25
135+
1
1
Card Types
6
13
Based on payment gateway
5
9
9
5
6
4
4
Limits
None
None
Based on payment gateway
None
$10,000
None
None
None
None
$500 per transaction
Form Payments
Recurring Billing
Mobile Payments
PSD2 Compliant

"Here to Help" is a support column written especially for Formstack's awesome, loyal customers. This post is part of a three-post series highlighting popular, but complex, Formstack features.

If you’re like most people, you spend a lot of time prepping and tweaking your online forms to ensure high submission rates. But do you consider what happens after someone submits your form?With Formstack’s confirmation and redirect submit actions, you can take control of a responder’s experience upon submission. Submit actions are activities (such as displaying a form thank you page) that take place after someone hits “Submit” on your form.Submit actions can be a highly beneficial part of the form experience, but they are easy to neglect. To help you get up to speed on form submit actions, I’m here to break them down piece by piece.Read on to discover all you need to know to enhance your online forms with custom submit actions.

Benefits

First things first: You’re probably wondering why you should use submit actions in the first place. What’s in it for you (or—more importantly—your customers)?In short, a lot.Here are two great reasons to use submit actions:

  1. To streamline your online forms – Automating form submission actions can eliminate a lot of manual work and help you create seamless processes.
  2. To create a customized form experience – Displaying custom messages or sending your customers to specific landing pages is a great way to create personalized, customer-focused experiences.

Examples

When it comes to Formstack’s form submit actions, you have a few options:

1. Display a Custom Confirmation Message for Users: By default, a basic form thank you page will be displayed after someone submits your form:

Formstack Default Form Thank You page

If you want to take this a step further, you can choose to display a custom message instead:

Formstack Custom Form Thank You Page

Using Formstack’s simple HTML editor, you can type up your own message and even include your own images or gifs. You can also choose to insert field IDs from the form for further customization—so that a user’s name, for example, will populate into the custom message (as shown above).

Formstack Custom Form Submit Message Settings

2. Redirect Users to an External URL Another option is to send your responders to another website or web page through a form submit redirect. For example, you could send people to your website homepage after they submit your form.

Formstack Redirect to URL

3. Send Submitted Data to a Third-Party App or External URLThe third type of form submit action involves routing the submitted data to another app or URL. This gives you the option to take the data submitted through your online forms and automatically pass it into another system, such as a payment processor or an email platform.

Formstack Redirect Submitted Data

Notes

Before you start adding submit actions to your online forms, make sure you understand the following:

  • When you add a third-party integration to your form, a redirect submit action for that integration is added automatically. This means you won't need to manually add submit actions for sending data to third-party apps.
  • It is possible to have more than one submit action on a form, but there are limits. For example, you can redirect the submitted data from a single form to multiple third-party apps (which requires multiple submit actions). But you can’t redirect someone to an external URL and display a custom form thank you page. In other words, only one URL redirect or message action will execute per form.
  • If you want to include different submit actions based on user responses on the form, you can do so using routing logic. If your form contains an option field (such as a Radio Button or Checkbox field), you will see a “Use Routing Logic” button at the bottom of the Submit Action Settings Box. Click that button to set up Conditional Logic rules for your submit actions. For example, you could include a field on an order form that asks users to indicate how they would like to pay. If they select “Check,” you can display a custom message with instructions for paying via check. If they select “Online,” you can redirect them to PayPal or another payment processor.
Formstack Use Routing Logic Button

Setup

Are you ready to start adding submit actions to your form? Great! You can do so with just a handful of quick steps:

  1. Once you are in the appropriate form, navigate to Settings > Emails & Redirects > After the Form is Submitted.
  2. If you haven’t added any custom Submit Actions (or integrations) to your form, you will see this:
Formstack Form Submit Action
  1. To add a Submit Action, select Click here to change.
  2. When the Submit Action Settings pop up, select the appropriate option under Action.
Formstack Submit Action Settings
  1. Complete the necessary steps in the Submit Action Settings box and click Save. (For example, if you are setting up a custom message, type your message and add any desired images or formatting. If you are redirecting to an external URL, type or paste the appropriate URL into the box next to Redirect to URL.).
  2. Once your action has been added, you should see it under After the Form is Submitted in the Emails & Redirects area of the Formstack app.
Formstack Form Submit Actions List
  1. To add more actions to the list, you can select the green plus sign to the right of the existing action. To remove the action, you can select the red minus sign.

That’s it! For a more visual display of these steps, check out the gif below, which shows how to set up a custom thank you message submit action.

Formstack Custom Thank You Message Setup

For more information on adding submit actions to your online forms, check out our Submit Actions Support doc.

Want a closer look at a form submit redirect example? Click here to learn about using a submit action to pre-populate form fields.

"Here to Help" is a support column written especially for Formstack's awesome, loyal customers. This post is part of a three-post series highlighting popular, but complex, Formstack features.

If you’re like most people, you spend a lot of time prepping and tweaking your online forms to ensure high submission rates. But do you consider what happens after someone submits your form?With Formstack’s confirmation and redirect submit actions, you can take control of a responder’s experience upon submission. Submit actions are activities (such as displaying a form thank you page) that take place after someone hits “Submit” on your form.Submit actions can be a highly beneficial part of the form experience, but they are easy to neglect. To help you get up to speed on form submit actions, I’m here to break them down piece by piece.Read on to discover all you need to know to enhance your online forms with custom submit actions.

Benefits

First things first: You’re probably wondering why you should use submit actions in the first place. What’s in it for you (or—more importantly—your customers)?In short, a lot.Here are two great reasons to use submit actions:

  1. To streamline your online forms – Automating form submission actions can eliminate a lot of manual work and help you create seamless processes.
  2. To create a customized form experience – Displaying custom messages or sending your customers to specific landing pages is a great way to create personalized, customer-focused experiences.

Examples

When it comes to Formstack’s form submit actions, you have a few options:

1. Display a Custom Confirmation Message for Users: By default, a basic form thank you page will be displayed after someone submits your form:

Formstack Default Form Thank You page

If you want to take this a step further, you can choose to display a custom message instead:

Formstack Custom Form Thank You Page

Using Formstack’s simple HTML editor, you can type up your own message and even include your own images or gifs. You can also choose to insert field IDs from the form for further customization—so that a user’s name, for example, will populate into the custom message (as shown above).

Formstack Custom Form Submit Message Settings

2. Redirect Users to an External URL Another option is to send your responders to another website or web page through a form submit redirect. For example, you could send people to your website homepage after they submit your form.

Formstack Redirect to URL

3. Send Submitted Data to a Third-Party App or External URLThe third type of form submit action involves routing the submitted data to another app or URL. This gives you the option to take the data submitted through your online forms and automatically pass it into another system, such as a payment processor or an email platform.

Formstack Redirect Submitted Data

Notes

Before you start adding submit actions to your online forms, make sure you understand the following:

  • When you add a third-party integration to your form, a redirect submit action for that integration is added automatically. This means you won't need to manually add submit actions for sending data to third-party apps.
  • It is possible to have more than one submit action on a form, but there are limits. For example, you can redirect the submitted data from a single form to multiple third-party apps (which requires multiple submit actions). But you can’t redirect someone to an external URL and display a custom form thank you page. In other words, only one URL redirect or message action will execute per form.
  • If you want to include different submit actions based on user responses on the form, you can do so using routing logic. If your form contains an option field (such as a Radio Button or Checkbox field), you will see a “Use Routing Logic” button at the bottom of the Submit Action Settings Box. Click that button to set up Conditional Logic rules for your submit actions. For example, you could include a field on an order form that asks users to indicate how they would like to pay. If they select “Check,” you can display a custom message with instructions for paying via check. If they select “Online,” you can redirect them to PayPal or another payment processor.
Formstack Use Routing Logic Button

Setup

Are you ready to start adding submit actions to your form? Great! You can do so with just a handful of quick steps:

  1. Once you are in the appropriate form, navigate to Settings > Emails & Redirects > After the Form is Submitted.
  2. If you haven’t added any custom Submit Actions (or integrations) to your form, you will see this:
Formstack Form Submit Action
  1. To add a Submit Action, select Click here to change.
  2. When the Submit Action Settings pop up, select the appropriate option under Action.
Formstack Submit Action Settings
  1. Complete the necessary steps in the Submit Action Settings box and click Save. (For example, if you are setting up a custom message, type your message and add any desired images or formatting. If you are redirecting to an external URL, type or paste the appropriate URL into the box next to Redirect to URL.).
  2. Once your action has been added, you should see it under After the Form is Submitted in the Emails & Redirects area of the Formstack app.
Formstack Form Submit Actions List
  1. To add more actions to the list, you can select the green plus sign to the right of the existing action. To remove the action, you can select the red minus sign.

That’s it! For a more visual display of these steps, check out the gif below, which shows how to set up a custom thank you message submit action.

Formstack Custom Thank You Message Setup

For more information on adding submit actions to your online forms, check out our Submit Actions Support doc.

Want a closer look at a form submit redirect example? Click here to learn about using a submit action to pre-populate form fields.

"Here to Help" is a support column written especially for Formstack's awesome, loyal customers. This post is part of a three-post series highlighting popular, but complex, Formstack features.

If you’re like most people, you spend a lot of time prepping and tweaking your online forms to ensure high submission rates. But do you consider what happens after someone submits your form?With Formstack’s confirmation and redirect submit actions, you can take control of a responder’s experience upon submission. Submit actions are activities (such as displaying a form thank you page) that take place after someone hits “Submit” on your form.Submit actions can be a highly beneficial part of the form experience, but they are easy to neglect. To help you get up to speed on form submit actions, I’m here to break them down piece by piece.Read on to discover all you need to know to enhance your online forms with custom submit actions.

Benefits

First things first: You’re probably wondering why you should use submit actions in the first place. What’s in it for you (or—more importantly—your customers)?In short, a lot.Here are two great reasons to use submit actions:

  1. To streamline your online forms – Automating form submission actions can eliminate a lot of manual work and help you create seamless processes.
  2. To create a customized form experience – Displaying custom messages or sending your customers to specific landing pages is a great way to create personalized, customer-focused experiences.

Examples

When it comes to Formstack’s form submit actions, you have a few options:

1. Display a Custom Confirmation Message for Users: By default, a basic form thank you page will be displayed after someone submits your form:

Formstack Default Form Thank You page

If you want to take this a step further, you can choose to display a custom message instead:

Formstack Custom Form Thank You Page

Using Formstack’s simple HTML editor, you can type up your own message and even include your own images or gifs. You can also choose to insert field IDs from the form for further customization—so that a user’s name, for example, will populate into the custom message (as shown above).

Formstack Custom Form Submit Message Settings

2. Redirect Users to an External URL Another option is to send your responders to another website or web page through a form submit redirect. For example, you could send people to your website homepage after they submit your form.

Formstack Redirect to URL

3. Send Submitted Data to a Third-Party App or External URLThe third type of form submit action involves routing the submitted data to another app or URL. This gives you the option to take the data submitted through your online forms and automatically pass it into another system, such as a payment processor or an email platform.

Formstack Redirect Submitted Data

Notes

Before you start adding submit actions to your online forms, make sure you understand the following:

  • When you add a third-party integration to your form, a redirect submit action for that integration is added automatically. This means you won't need to manually add submit actions for sending data to third-party apps.
  • It is possible to have more than one submit action on a form, but there are limits. For example, you can redirect the submitted data from a single form to multiple third-party apps (which requires multiple submit actions). But you can’t redirect someone to an external URL and display a custom form thank you page. In other words, only one URL redirect or message action will execute per form.
  • If you want to include different submit actions based on user responses on the form, you can do so using routing logic. If your form contains an option field (such as a Radio Button or Checkbox field), you will see a “Use Routing Logic” button at the bottom of the Submit Action Settings Box. Click that button to set up Conditional Logic rules for your submit actions. For example, you could include a field on an order form that asks users to indicate how they would like to pay. If they select “Check,” you can display a custom message with instructions for paying via check. If they select “Online,” you can redirect them to PayPal or another payment processor.
Formstack Use Routing Logic Button

Setup

Are you ready to start adding submit actions to your form? Great! You can do so with just a handful of quick steps:

  1. Once you are in the appropriate form, navigate to Settings > Emails & Redirects > After the Form is Submitted.
  2. If you haven’t added any custom Submit Actions (or integrations) to your form, you will see this:
Formstack Form Submit Action
  1. To add a Submit Action, select Click here to change.
  2. When the Submit Action Settings pop up, select the appropriate option under Action.
Formstack Submit Action Settings
  1. Complete the necessary steps in the Submit Action Settings box and click Save. (For example, if you are setting up a custom message, type your message and add any desired images or formatting. If you are redirecting to an external URL, type or paste the appropriate URL into the box next to Redirect to URL.).
  2. Once your action has been added, you should see it under After the Form is Submitted in the Emails & Redirects area of the Formstack app.
Formstack Form Submit Actions List
  1. To add more actions to the list, you can select the green plus sign to the right of the existing action. To remove the action, you can select the red minus sign.

That’s it! For a more visual display of these steps, check out the gif below, which shows how to set up a custom thank you message submit action.

Formstack Custom Thank You Message Setup

For more information on adding submit actions to your online forms, check out our Submit Actions Support doc.

Want a closer look at a form submit redirect example? Click here to learn about using a submit action to pre-populate form fields.

"Here to Help" is a support column written especially for Formstack's awesome, loyal customers. This post is part of a three-post series highlighting popular, but complex, Formstack features.

If you’re like most people, you spend a lot of time prepping and tweaking your online forms to ensure high submission rates. But do you consider what happens after someone submits your form?With Formstack’s confirmation and redirect submit actions, you can take control of a responder’s experience upon submission. Submit actions are activities (such as displaying a form thank you page) that take place after someone hits “Submit” on your form.Submit actions can be a highly beneficial part of the form experience, but they are easy to neglect. To help you get up to speed on form submit actions, I’m here to break them down piece by piece.Read on to discover all you need to know to enhance your online forms with custom submit actions.

Benefits

First things first: You’re probably wondering why you should use submit actions in the first place. What’s in it for you (or—more importantly—your customers)?In short, a lot.Here are two great reasons to use submit actions:

  1. To streamline your online forms – Automating form submission actions can eliminate a lot of manual work and help you create seamless processes.
  2. To create a customized form experience – Displaying custom messages or sending your customers to specific landing pages is a great way to create personalized, customer-focused experiences.

Examples

When it comes to Formstack’s form submit actions, you have a few options:

1. Display a Custom Confirmation Message for Users: By default, a basic form thank you page will be displayed after someone submits your form:

Formstack Default Form Thank You page

If you want to take this a step further, you can choose to display a custom message instead:

Formstack Custom Form Thank You Page

Using Formstack’s simple HTML editor, you can type up your own message and even include your own images or gifs. You can also choose to insert field IDs from the form for further customization—so that a user’s name, for example, will populate into the custom message (as shown above).

Formstack Custom Form Submit Message Settings

2. Redirect Users to an External URL Another option is to send your responders to another website or web page through a form submit redirect. For example, you could send people to your website homepage after they submit your form.

Formstack Redirect to URL

3. Send Submitted Data to a Third-Party App or External URLThe third type of form submit action involves routing the submitted data to another app or URL. This gives you the option to take the data submitted through your online forms and automatically pass it into another system, such as a payment processor or an email platform.

Formstack Redirect Submitted Data

Notes

Before you start adding submit actions to your online forms, make sure you understand the following:

  • When you add a third-party integration to your form, a redirect submit action for that integration is added automatically. This means you won't need to manually add submit actions for sending data to third-party apps.
  • It is possible to have more than one submit action on a form, but there are limits. For example, you can redirect the submitted data from a single form to multiple third-party apps (which requires multiple submit actions). But you can’t redirect someone to an external URL and display a custom form thank you page. In other words, only one URL redirect or message action will execute per form.
  • If you want to include different submit actions based on user responses on the form, you can do so using routing logic. If your form contains an option field (such as a Radio Button or Checkbox field), you will see a “Use Routing Logic” button at the bottom of the Submit Action Settings Box. Click that button to set up Conditional Logic rules for your submit actions. For example, you could include a field on an order form that asks users to indicate how they would like to pay. If they select “Check,” you can display a custom message with instructions for paying via check. If they select “Online,” you can redirect them to PayPal or another payment processor.
Formstack Use Routing Logic Button

Setup

Are you ready to start adding submit actions to your form? Great! You can do so with just a handful of quick steps:

  1. Once you are in the appropriate form, navigate to Settings > Emails & Redirects > After the Form is Submitted.
  2. If you haven’t added any custom Submit Actions (or integrations) to your form, you will see this:
Formstack Form Submit Action
  1. To add a Submit Action, select Click here to change.
  2. When the Submit Action Settings pop up, select the appropriate option under Action.
Formstack Submit Action Settings
  1. Complete the necessary steps in the Submit Action Settings box and click Save. (For example, if you are setting up a custom message, type your message and add any desired images or formatting. If you are redirecting to an external URL, type or paste the appropriate URL into the box next to Redirect to URL.).
  2. Once your action has been added, you should see it under After the Form is Submitted in the Emails & Redirects area of the Formstack app.
Formstack Form Submit Actions List
  1. To add more actions to the list, you can select the green plus sign to the right of the existing action. To remove the action, you can select the red minus sign.

That’s it! For a more visual display of these steps, check out the gif below, which shows how to set up a custom thank you message submit action.

Formstack Custom Thank You Message Setup

For more information on adding submit actions to your online forms, check out our Submit Actions Support doc.

Want a closer look at a form submit redirect example? Click here to learn about using a submit action to pre-populate form fields.

"Here to Help" is a support column written especially for Formstack's awesome, loyal customers. This post is part of a three-post series highlighting popular, but complex, Formstack features.

If you’re like most people, you spend a lot of time prepping and tweaking your online forms to ensure high submission rates. But do you consider what happens after someone submits your form?With Formstack’s confirmation and redirect submit actions, you can take control of a responder’s experience upon submission. Submit actions are activities (such as displaying a form thank you page) that take place after someone hits “Submit” on your form.Submit actions can be a highly beneficial part of the form experience, but they are easy to neglect. To help you get up to speed on form submit actions, I’m here to break them down piece by piece.Read on to discover all you need to know to enhance your online forms with custom submit actions.

Benefits

First things first: You’re probably wondering why you should use submit actions in the first place. What’s in it for you (or—more importantly—your customers)?In short, a lot.Here are two great reasons to use submit actions:

  1. To streamline your online forms – Automating form submission actions can eliminate a lot of manual work and help you create seamless processes.
  2. To create a customized form experience – Displaying custom messages or sending your customers to specific landing pages is a great way to create personalized, customer-focused experiences.

Examples

When it comes to Formstack’s form submit actions, you have a few options:

1. Display a Custom Confirmation Message for Users: By default, a basic form thank you page will be displayed after someone submits your form:

Formstack Default Form Thank You page

If you want to take this a step further, you can choose to display a custom message instead:

Formstack Custom Form Thank You Page

Using Formstack’s simple HTML editor, you can type up your own message and even include your own images or gifs. You can also choose to insert field IDs from the form for further customization—so that a user’s name, for example, will populate into the custom message (as shown above).

Formstack Custom Form Submit Message Settings

2. Redirect Users to an External URL Another option is to send your responders to another website or web page through a form submit redirect. For example, you could send people to your website homepage after they submit your form.

Formstack Redirect to URL

3. Send Submitted Data to a Third-Party App or External URLThe third type of form submit action involves routing the submitted data to another app or URL. This gives you the option to take the data submitted through your online forms and automatically pass it into another system, such as a payment processor or an email platform.

Formstack Redirect Submitted Data

Notes

Before you start adding submit actions to your online forms, make sure you understand the following:

  • When you add a third-party integration to your form, a redirect submit action for that integration is added automatically. This means you won't need to manually add submit actions for sending data to third-party apps.
  • It is possible to have more than one submit action on a form, but there are limits. For example, you can redirect the submitted data from a single form to multiple third-party apps (which requires multiple submit actions). But you can’t redirect someone to an external URL and display a custom form thank you page. In other words, only one URL redirect or message action will execute per form.
  • If you want to include different submit actions based on user responses on the form, you can do so using routing logic. If your form contains an option field (such as a Radio Button or Checkbox field), you will see a “Use Routing Logic” button at the bottom of the Submit Action Settings Box. Click that button to set up Conditional Logic rules for your submit actions. For example, you could include a field on an order form that asks users to indicate how they would like to pay. If they select “Check,” you can display a custom message with instructions for paying via check. If they select “Online,” you can redirect them to PayPal or another payment processor.
Formstack Use Routing Logic Button

Setup

Are you ready to start adding submit actions to your form? Great! You can do so with just a handful of quick steps:

  1. Once you are in the appropriate form, navigate to Settings > Emails & Redirects > After the Form is Submitted.
  2. If you haven’t added any custom Submit Actions (or integrations) to your form, you will see this:
Formstack Form Submit Action
  1. To add a Submit Action, select Click here to change.
  2. When the Submit Action Settings pop up, select the appropriate option under Action.
Formstack Submit Action Settings
  1. Complete the necessary steps in the Submit Action Settings box and click Save. (For example, if you are setting up a custom message, type your message and add any desired images or formatting. If you are redirecting to an external URL, type or paste the appropriate URL into the box next to Redirect to URL.).
  2. Once your action has been added, you should see it under After the Form is Submitted in the Emails & Redirects area of the Formstack app.
Formstack Form Submit Actions List
  1. To add more actions to the list, you can select the green plus sign to the right of the existing action. To remove the action, you can select the red minus sign.

That’s it! For a more visual display of these steps, check out the gif below, which shows how to set up a custom thank you message submit action.

Formstack Custom Thank You Message Setup

For more information on adding submit actions to your online forms, check out our Submit Actions Support doc.

Want a closer look at a form submit redirect example? Click here to learn about using a submit action to pre-populate form fields.

Jessica Haas
Jessica is the Director of CX & Professional Services at Formstack and has been with the company since 2012. Most of the time, her brain is consumed by thoughts of service design, customer happiness, and creative solutions. She wants to make a difference for people and hopes to someday become a master of zen.
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